Best Kmra Keens Margaret River Automotive, General and Car Mechanics
(08) 9757 3399
(08) 9757 3399

Privacy Policy – Keens Margaret River Automotive (KMRA)

Effective Date: 30 November, 2025

At Keens Margaret River Automotive (KMRA), we recognise the importance of protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information, and how we manage it responsibly in accordance with the Privacy Act 1988 (Cth).

By using our website or services, you consent to the practices outlined in this policy. If you wish to withdraw your consent at any time, please contact us immediately.

1. Information We Collect

We may collect both personal and non-personal information to provide and improve our services. This information may include:

  • Full name, contact details (phone number, email), and business name

  • Vehicle details (make, model, year) and service requirements

  • IP address, browser type, and device information

  • Professional role, project information, or other relevant details for service delivery

Whenever possible, we collect this information directly from you. In some instances, we may collect information from third-party sources, only when legally permissible.

2. How We Use Your Information

Personal information collected by KMRA is used to support our automotive and 4WD services, business operations, and regulatory obligations. Key purposes include:

  • Providing automotive repair, 4WD upgrades, and maintenance services

  • Responding to enquiries and scheduling service appointments

  • Managing customer feedback, complaints, or disputes

  • Improving our website, service tools, and communication methods

  • Evaluating employment or partnership opportunities

  • Complying with legal, regulatory, or insurance requirements

3. Disclosure of Personal Information

KMRA may share personal information under certain circumstances, including:

  • Third-party service providers assisting with IT, cloud storage, digital communications, analytics, or administrative support

  • Legal or regulatory authorities when required under applicable law

  • Project collaborators or consultants for joint service delivery, with appropriate confidentiality safeguards

  • Professional advisers, such as auditors, lawyers, or insurers, for compliance, risk management, or business purposes

We ensure any third-party recipients are bound by confidentiality and privacy obligations.

4. Data Security

KMRA implements reasonable technical and organizational measures to protect your information against loss, misuse, or unauthorized access.

While we strive for maximum protection, no method of transmission or storage is completely secure. In the event of a data breach, we will:

  • Act promptly to assess and contain the incident

  • Notify affected individuals if the breach is likely to cause serious harm

  • Report to the Office of the Australian Information Commissioner (OAIC) as required

Personal information is retained only for as long as necessary to fulfill its collection purpose. When no longer required, we securely destroy or de-identify the information.

5. Cookies & Website Tracking

KMRA may use cookies or tracking technologies to improve website functionality, analyze usage patterns, and enhance the user experience.

You may choose to disable cookies via your browser settings; however, this may affect website functionality or access to certain services.

6. Updates to Our Privacy Policy

KMRA regularly reviews and updates this Privacy Policy to reflect changes in business practices, legal requirements, and technology.

  • Updates are effective immediately upon posting on our website

  • Continued use of our website or services after updates constitutes your acknowledgment and acceptance of the revised Privacy Policy

7. Your Privacy Rights

You have the right to:

  • Access personal information we hold about you

  • Request corrections or updates to your personal information

  • Withdraw consent for us to use your personal information

  • Lodge a complaint if you believe your privacy has been breached

  • Read KMRA terms and conditions here

Requests can be made by contacting our Privacy Officer at:

Phone: (08) 9757 3399
Email: mitch@kmra.com.au

8. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or our practices, please contact us promptly. We are committed to transparent communication and protecting your privacy.

KMR Automotive
Unit 3 / 29 Auger Way, Margaret River WA 6285
Phone: (08) 9757 3399
Email: mitch@kmra.com.au

Suspension Popup

Suspension

At KMRA, we offer professional suspension upgrades that enhance your vehicle’s safety, comfort, and performance. Whether you’re seeking improved handling for everyday driving, better load support for work vehicles, or advanced systems for off-road conditions, our team has the expertise to deliver tailored solutions. We supply and install high-quality suspension components designed to maximise durability and reliability. From shock absorbers and springs to complete suspension systems, every upgrade is completed with precision and care. With KMRA, you can trust that your vehicle’s suspension will perform at its best, providing a smoother, safer, and more controlled driving experience.

Brake + Clutch Popup

Brake + Clutch

At KMRA, we provide expert brake and clutch repair services designed to keep your vehicle running smoothly, safely, and reliably. Our experienced technicians are trained to diagnose problems quickly and accurately, ensuring repairs are carried out with precision. Whether it’s replacing worn brake pads, repairing hydraulic systems, or completing full clutch replacements, we use only quality parts and proven techniques. We pride ourselves on offering honest advice, transparent pricing, and efficient turnaround times. With KMRA, you can trust that your vehicle’s braking and clutch systems are in safe hands, giving you peace of mind on every journey.

Air Condition Popup

Air Conditioning

A well-functioning car air conditioning (A/C) system is essential for a comfortable and enjoyable driving experience, especially during hot weather. Over time, dust, dirt, and moisture can build up inside the A/C system, leading to reduced cooling efficiency, unpleasant odors, and even mechanical issues. Our Car Air Conditioning Service ensures your system runs smoothly, providing fresh, clean, and cool air whenever you need it.

Benefits of regular A/C servicing include:

  • Consistent Cooling – Maintain the ideal temperature inside your vehicle in all weather conditions.
  • Improved Air Quality – Remove bacteria, mold, and allergens for fresher, cleaner air.
  • Enhanced Efficiency – Reduce strain on the system, improving fuel efficiency and prolonging component life.
  • Prevention of Major Repairs – Early detection of issues saves time and money in the long run.

Whether your air conditioner is blowing warm air, producing unusual noises, or just needs a performance check, our Car Air Conditioning Service will restore comfort and reliability to your drive.